No Return & Refund Policy

1. Strict Food Hygiene & Perishable Product Rule

At Anurag Food Products, we manufacture edible confectionery items, bubblegums, candies, jellies, and chocolates that are subject to strict statutory food hygiene standards under the Food Safety and Standards Authority of India (FSSAI).

2. Exceptions: Damaged in Transit or Wrong Item Delivered

We take immense pride in multi-layer bubble wrap and sturdy corrugated box packaging. However, in the rare event that your shipment arrives in one of the following conditions:

• Severe Transit Damage: The outer parcel and inner confectionery containers are completely crushed, burst, or leaked upon delivery.
• Wrong Item Shipped: The product received is completely different from the SKU / variant ordered on your invoice.
• Missing Sealed Items: Documented shortage of jars or multi-packs against the verified packing slip.

3. Mandatory Claim Procedure (Unboxing Video Requirement)

To prevent fraudulent damage claims and ensure swift resolution, you must adhere to the following mandatory guidelines:

• Timeframe: Report the issue to our customer support team within 24 hours of package delivery.
• Uncut Unboxing Video: You must provide a continuous, uncut video starting from opening the sealed courier box showing the shipping label and the inner product condition.
• Clear Photographs: High-resolution photos of the outer shipping box, courier label barcode, and damaged contents.

4. Refund Resolution Process (No Replacement)

Upon verification of genuine transit damage or packing error by our logistics QA team:

• Full Direct Refund: A 100% full refund for the affected item will be credited back directly to your original payment method (or bank account/UPI) within 5–7 business days.
• No Product Replacement: Under strict FSSAI food hygiene and safety norms, confectionery food items are strictly non-replaceable once dispatched. We provide direct financial refund for verified issues.

5. How to Submit a Claim

Send your order ID, unboxing video, and photos via WhatsApp or Email: