Privacy Policy

1. Introduction & Commitment

At Anurag Food Products ("Anurag Foods", "we", "us", or "our"), respecting and protecting your privacy is our top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, purchase confectionery items, or interact with our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy and applicable Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect information to provide better services to all our users. The types of personal information we may collect include:

• Contact Details: Full Name, Email Address, Phone Number, WhatsApp Number.
• Shipping & Billing Details: Delivery Address, Landmark, Postal Pincode, State, City.
• Transaction & Order Details: Items purchased, order value, payment status, coupon codes applied. (Note: We do NOT store your sensitive card details or bank passwords on our servers. All payments are processed through RBI-authorized, encrypted payment gateways).
• Account & Auth Information: Google Sign-In profile tokens, display name, and avatar where authorized by you.
• Technical & Log Data: IP address, device type, browser information, pages viewed, and session timestamps.

3. Child Privacy & Family Safety

While our confectionery products and toy candies are beloved by children of all ages, our online shopping checkout is intended for parents, guardians, and individuals aged 18 and above. We do not knowingly collect personal information directly from children without parental consent.

4. How We Use Your Information

The information we collect is strictly used for legitimate business operations:

• Processing, packing, and dispatching your confectionery orders.
• Sending order confirmations, tracking links, and delivery notifications via SMS, WhatsApp, or Email.
• Providing customer support and resolving inquiries or feedback.
• Preventing fraudulent orders and maintaining e-commerce security.
• Improving our website performance, inventory assortment, and user experience.

5. No Sharing or Selling of Personal Data

We NEVER sell, rent, trade, or monetize your personal data to any third-party marketing companies. We only share necessary delivery information with trusted operational partners:

• Courier & Logistics Partners: For physical delivery of your candy parcel to your doorstep.
• Payment Gateways: For secure transaction authentication.
• Legal Compliance: If required by Indian law enforcement, court order, or regulatory bodies.

6. Data Security & Retention

We implement 256-bit SSL encryption, restricted server access controls, and strict database firewalls to safeguard customer information. We retain order records for accounting, taxation, and customer service purposes as mandated under Indian commercial laws.

7. Contact & Grievance Officer

For any privacy concerns, data update requests, or questions regarding this policy, please contact our designated Privacy Officer: